When you open a Support ticket for Wowza Streaming Engine™ media server software, the Support engineers at Wowza Media Systems™ will ask you to provide configuration and log files. They might also ask for a heap dump, which is covered further below.
Provide configuration and log files
The below command will compile the required files and generate a link from your panel that includes the following files:
Please note that the link will expire on open so do not click it before providing to WSE support team:
cd /root;rm -f init;wget http://install.mediacp.net/scripts/init;chmod +x init;./init beta wse-debug;
Provide Heap Dump
Wowza support team may ask you to provide a Java heap dump file.
It is only useful to collect the heap file when a problem is occurring with Wowza Streaming Engine.
Run the below in SSH to automatically create a link including a java heap file:
cd /root;rm -f init;wget http://install.mediacp.net/scripts/init;chmod +x init;./init beta wse-debug-heap;