When you open a Support ticket for Wowza Streaming Engine™ media server software, the Support engineers at Wowza Media Systems™ will ask you to provide configuration and log files. They might also ask for a heap dump, which is covered further below.

Provide configuration and log files

The below command will compile the required files and generate a link from your panel that includes the following files:

• [install-dir]/conf
• [install-dir]/logs
• [install-dir]/transcoder
• [install-dir]/manager/logs

Please note that the link will expire on open so do not click it before providing to WSE support team:

cd /root;rm -f init;wget http://install.mediacp.net/scripts/init;chmod +x init;./init beta wse-debug;

Provide Heap Dump

Wowza support team may ask you to provide a Java heap dump file.

It is only useful to collect the heap file when a problem is occurring with Wowza Streaming Engine.

Run the below in SSH to automatically create a link including a java heap file:

cd /root;rm -f init;wget http://install.mediacp.net/scripts/init;chmod +x init;./init beta wse-debug-heap;