The media could not be loaded, either because the server or network failed or because the format is not supported

This error means the stream could not be loaded, the most common reasons for this include:

Generally you can identify common issues with the following steps:

  1. Open Google Console and reload the page.
  2. Open Console and it should display any major issues for the playlist.m3u8 file: 


  1. 404 Not Found generally means the stream is not created or not streaming.
  2. You can right click the link and open in new tab to check for further problem.


If the problem persists:

  1. Restart Wowza Streaming Engine.
  2. Check StreamLock or Wowza AutoSSL Certificate, reinstall Wowza AutoSSL if required /root/init autossl-wse.
  3. Disable all Transcoder profiles (including Passthru) and nDVR features.
  4. Restart the service and try again.
  • player, Wowza, media player, network failed, format, transcoder
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Troubleshooting Facebook Stream Targets (NGINX-RTMP)

Troubleshooting steps for facebook stream target disconnect. Check abuse log to ensure no...

Stream Target is not working or stuck on Starting

If the status is stuck on Starting it likely means that Wowza is having difficulties connecting...

Do i need to reinstall Wowza Media Server?

Our installation software will install a fresh version of the very latest Wowza Media Server...

iPhone Video & Audio Streaming

For Audio/Video Streaming to an iPhone, we find a Baseline 3.1 (not lower) profile is required....

Sam Broadcaster Statistics - How to configure

Overview The MediaCP Wowza Edition supports the Statistic relay of SAM Broadcaster. (Only...