{"id":113,"date":"2016-09-19T23:19:45","date_gmt":"2016-09-19T23:19:45","guid":{"rendered":"https:\/\/www.mediacp.net\/?page_id=113"},"modified":"2026-06-22T22:23:31","modified_gmt":"2026-06-22T12:23:31","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.mediacp.net\/pt-br\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Effective date: 22 June 2026<\/strong><\/p>\n

These terms are an agreement between you and Cast-Control Pty Ltd (ABN 24 159 265 399) trading as MediaCP (“MediaCP”, “we”, “us” or “our”). They govern your purchase and use of our Services, including the Cloud Video Platform, the MediaCP Audio & Video Panel, Professional Services and Custom Development.<\/p>\n

Please read these terms carefully. By placing an order, registering for a trial, or using any MediaCP Service, you accept these terms.<\/p>\n

\n

1. About these terms<\/h2>\n

1.1 These terms consist of the General Terms (sections 1 to 17) and the product schedules: Schedule A (Cloud Video Platform), Schedule B (MediaCP Audio & Video Panel), Schedule C (Professional Services) and Schedule D (Custom Development). A schedule applies to you when you use that product or service. If a schedule conflicts with the General Terms, the schedule prevails for that product.<\/p>\n

1.2 If you have entered into a separate signed agreement with MediaCP, that agreement prevails over these terms to the extent of any inconsistency.<\/p>\n

1.3 We may update these terms from time to time. We will give at least 30 days notice of material changes by email or by posting at https:\/\/www.mediacp.net\/terms-conditions\/. If you do not agree to a material change, you may terminate the affected Service before the change takes effect. Continued use after the effective date is acceptance of the updated terms.<\/p>\n

2. Definitions<\/h2>\n

ACL<\/strong> means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).<\/p>\n

Cloud Video<\/strong> means the hosted video streaming platform described at https:\/\/www.mediacp.net\/cloud-video\/, including all plans listed on our website and any custom plan agreed with you.<\/p>\n

End User<\/strong> means any person you allow to use your services, including customers of resellers.<\/p>\n

Overage Table<\/strong> means the current excess usage rates published at https:\/\/www.mediacp.net\/cloud-video-overage-table (login required).<\/p>\n

Panel Software<\/strong> means the licensed, downloadable MediaCP Audio & Video Panel software, including the Audio Panel and Video Panel products, all current subscription and perpetual editions, and equivalent products under previous names.<\/p>\n

Perpetual Licence<\/strong> means a Panel Software licence purchased for a one-time fee as described in Schedule B.<\/p>\n

Professional Services<\/strong> means consulting, installation, migration, configuration and similar services we provide, as described in Schedule C.<\/p>\n

Services<\/strong> means the products and services we provide, including the Cloud Video Platform, the Panel Software, Professional Services, Custom Development, our websites, our customer portal, support, and any related software, infrastructure and tools.<\/p>\n

Standard Hourly Rate<\/strong> means USD $70 per hour, unless a different rate is quoted to you in writing.<\/p>\n

Support & Upgrades<\/strong> means the package that provides access to Panel Software updates and support, as described in Schedule B.<\/p>\n

Viewer<\/strong> means any person who watches, listens to, or purchases access to content you publish using our Services.<\/p>\n

Your Content<\/strong> means all audio, video, images, text, data and other material that you or your End Users stream, upload, store or publish using our Services.<\/p>\n

3. Accounts and eligibility<\/h2>\n

3.1 You must provide accurate account and billing information and keep it up to date.<\/p>\n

3.2 You are responsible for keeping your account credentials secure and for all activity under your account.<\/p>\n

3.3 You must be at least 18 years old and, if you act for a company or organisation, you confirm you have authority to bind it to these terms.<\/p>\n

3.4 Resellers are customers under these terms. If you resell or provide our Services to End Users, you are responsible for your End Users’ use of the Services, including their content and conduct, as if it were your own.<\/p>\n

4. Your obligations and acceptable use<\/h2>\n

4.1 You must use our Services only for lawful purposes and in compliance with the laws that apply to you and your End Users, in every jurisdiction in which you operate or make content available.<\/p>\n

4.2 You must not use our Services to:<\/p>\n

(a) store, stream or distribute content that infringes copyright, trade marks or other intellectual property rights;<\/p>\n

(b) store, stream or distribute content that is illegal, including child sexual abuse material, terrorist or violent extremist material, or material that incites violence or hatred;<\/p>\n

(c) harass, defame, threaten or defraud any person;<\/p>\n

(d) distribute malware, engage in hacking or cracking, or host warez or pirated material;<\/p>\n

(e) send bulk or unsolicited email, or use our Services for spam in any form; or<\/p>\n

(f) interfere with or disrupt our network, other customers, or any third party service.<\/p>\n

5. Fair use<\/h2>\n

5.1 Our Services rely on shared infrastructure and finite resources. You must not use the Services in a way that is excessive or abusive, or that disrupts other customers, our network, our business, or any third party, whether intentionally or not.<\/p>\n

5.2 We may limit or suspend Services that breach this section. We will do our best to identify the issue and provide you with an action plan before taking action.<\/p>\n

5.3 Product-specific fair use and capacity rules are set out in the schedules.<\/p>\n

6. Content, illegal use and enforcement<\/h2>\n

6.1 You are solely responsible for Your Content. We provide and transmit the Services at your direction and do not review, curate or endorse Your Content.<\/p>\n

6.2 You are responsible for ensuring Your Content complies with the content, classification, age restriction and online safety laws of each jurisdiction where you make it available, including obligations under the Online Safety Act 2021 (Australia) and equivalent laws elsewhere. If Your Content requires age restriction, classification labels, viewer warnings or local licences, you are responsible for implementing them.<\/p>\n

6.3 For Services we host<\/strong> (such as Cloud Video), we may remove or disable access to content that we reasonably believe is illegal, infringing, or in breach of these terms.<\/p>\n

6.4 For software we license but do not host<\/strong> (such as the Panel Software running on your own server), we do not control and cannot access Your Content. Where we become aware of, or receive a credible report or a lawful request from a competent authority about, serious illegal use, we may cooperate with law enforcement as required by law and may suspend or revoke your access, licence keys or platform access.<\/p>\n

6.5 We may report illegal content to authorities where required by law.<\/p>\n

6.6 We may investigate suspected breaches of these terms. We may remove content, or suspend or terminate Services, where reasonably necessary, including for breach of these terms, unlawful content or activity, non-payment, or a serious risk to our network, other customers or any person. Where practical, we will give you notice before taking action and tell you why.<\/p>\n

7. Copyright and takedown<\/h2>\n

7.1 You must own Your Content or hold all rights needed to stream, store and distribute it through our Services.<\/p>\n

7.2 If you believe content we host infringes your copyright, send a notice to copyright@mediacp.net including: identification of the copyrighted work; the location (URL) of the infringing material; your contact details; a statement of good faith belief that the use is not authorised; a statement that the information is accurate and that you are authorised to act for the rights holder; and your physical or electronic signature.<\/p>\n

7.3 On receipt of a valid notice for content we host, we will remove or disable access to the material and notify the customer concerned. The customer may submit a counter-notice to copyright@mediacp.net. If we receive a valid counter-notice, we may restore the material unless the complainant notifies us that it has filed court proceedings within 10 business days.<\/p>\n

7.4 For software we do not host, our remedy on a valid infringement report is limited to the cooperation and suspension rights in section 6.4.<\/p>\n

7.5 We terminate the accounts of repeat infringers. We treat a customer as a repeat infringer where we receive multiple valid infringement notices relating to their account.<\/p>\n

7.6 This section operates alongside the safe harbour provisions of the US Digital Millennium Copyright Act, the Copyright Act 1968 (Australia) and equivalent laws.<\/p>\n

8. Fees, billing and taxes<\/h2>\n

8.1 All Services are billed in advance unless stated otherwise. No minimum contract length applies unless agreed in writing.<\/p>\n

8.2 Subscription Services bill on the same date each month or year, matching your original order date. Invoices are issued before the due date.<\/p>\n

8.3 Prices are exclusive of taxes unless stated. We will add and collect GST, VAT, sales tax or similar amounts where we are required by law to do so, and show them on your invoice. You are responsible for all other taxes that apply to your purchase and to your own sales to Viewers and End Users, except for taxes on our income. If you are required to withhold any tax from a payment to us, you must increase the payment so that we receive the full invoiced amount.<\/p>\n

8.4 We give at least 30 days notice by email of changes to product pricing.<\/p>\n

8.5 Usage above the allowances included in your plan is billed in arrears on your next invoice, at the rates in the Overage Table or as otherwise quoted to you.<\/p>\n

8.6 You agree to pay our reasonable costs of recovering overdue amounts. Placing an order is your representation that you are solvent and able to pay your invoices as they fall due.<\/p>\n

9. Late payment, suspension and termination<\/h2>\n

9.1 You may request a payment extension before the due date by contacting us. Extensions are granted at our discretion. The timelines below apply unless we agree an extension in writing.<\/p>\n

9.2 Panel Software subscriptions:<\/strong> a 2 day grace period applies after the due date, after which unpaid Services are automatically suspended. Subscriptions that remain unpaid for 14 days after the due date are automatically terminated.<\/p>\n

9.3 Cloud Video:<\/strong> payment not received by the due date may result in suspension of the Service. Cloud Video accounts that remain unpaid for 30 days are terminated automatically. Termination of a Cloud Video account results in deletion of account data in line with Schedule A. We may grant an additional extension at our discretion.<\/p>\n

9.4 You may terminate any subscription at any time, effective immediately, through our customer portal at https:\/\/www.mediacp.net\/portal\/. Amounts already due remain payable.<\/p>\n

9.5 Either party may terminate any other agreement under these terms with 30 days written notice. We may terminate immediately for non-payment or material breach.<\/p>\n

10. Refunds and guarantee<\/h2>\n

10.1 We offer a 30-day money back guarantee on Panel Software licences and subscriptions and on Cloud Video subscriptions, valid from the date of your first payment. To claim, email service@mediacp.net or lodge a ticket through our helpdesk within 30 days of first payment. The guarantee may be claimed once per 12 months per person, and proof of identification or organisation is required.<\/p>\n

10.2 A person who has previously claimed may claim again only when working with a different organisation, by providing proof of identity together with either: (a) proof of valid organisation registration and an email address from that organisation’s domain; or (b) a valid document or invoice showing the organisation’s business name and address. We may otherwise decline a repeat claim.<\/p>\n

10.3 Refunds for Professional Services and Custom Development are generally not available and are provided only in exceptional circumstances at our discretion, subject to your rights under the ACL and the specific terms in Schedules C and D.<\/p>\n

10.4 This guarantee is offered in addition to, and does not limit, your rights under the ACL or any other law.<\/p>\n

10.5 If you believe you are entitled to a refund, you must make a reasonable attempt to contact us first by lodging a support ticket through our portal. Initiating a credit card chargeback instead of following this process may result in suspension of Services while the dispute is investigated.<\/p>\n

11. Australian Consumer Law<\/h2>\n

11.1 Our Services come with guarantees that cannot be excluded under the ACL. For major failures with a service, you are entitled to cancel the service and obtain a refund for the unused portion, or compensation for its reduced value, and to compensation for reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have it fixed within a reasonable time.<\/p>\n

11.2 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded, restricted or modified.<\/p>\n

11.3 If you purchase as a consumer outside Australia, these terms do not exclude mandatory consumer protections under the laws of your country of residence.<\/p>\n

12. Warranties and disclaimers<\/h2>\n

12.1 We will provide our Services with due care and skill and will make all reasonable efforts to ensure quality and security in their delivery.<\/p>\n

12.2 Subject to section 11, our Services are otherwise provided on an “as is” and “as available” basis, and we do not warrant that they will be uninterrupted, error free or completely secure. Streaming services can be interrupted by factors outside our reasonable control, including networks, third party platforms and your own equipment and configuration.<\/p>\n

13. Limitation of liability<\/h2>\n

13.1 Subject to section 11, and to the maximum extent permitted by law:<\/p>\n

(a) neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, loss of business opportunity, or loss of data, however arising;<\/p>\n

(b) our total aggregate liability arising out of or in connection with these terms and the Services is limited to the fees you paid to us in the 12 months before the event giving rise to the claim; and<\/p>\n

(c) for Professional Services and Custom Development, our total liability is limited to the fee you paid, or the fee advertised on our website, for the specific service concerned.<\/p>\n

13.2 Where the ACL permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having it resupplied.<\/p>\n

13.3 You indemnify us against claims by third parties (including Viewers and End Users) arising from Your Content, your breach of these terms, or your use of the Services in breach of law, except to the extent we caused the loss.<\/p>\n

14. Privacy<\/h2>\n

14.1 Our Privacy Policy at https:\/\/www.mediacp.net\/privacy-policy\/ explains how we handle personal information and forms part of these terms. Privacy and data handling specific to Cloud Video is set out in Schedule A.<\/p>\n

15. Export controls and sanctions<\/h2>\n

15.1 You must not use our Services in breach of any applicable export control or sanctions laws, including those of Australia, the United States, the United Nations, the European Union, the United Kingdom and any other jurisdiction that applies to you or to us. You warrant that you are not located in a comprehensively sanctioned country and are not named on any applicable government restricted or denied party list.<\/p>\n

16. General<\/h2>\n

16.1 Subcontracting.<\/strong> We may use qualified personnel and subcontractors to deliver our Services and remain responsible for their work.<\/p>\n

16.2 Transfer of these terms.<\/strong> You may not transfer or assign your rights or obligations under these terms to anyone else without our written consent. We may transfer ours to a related company or to a buyer of our business, and will tell you if we do.<\/p>\n

16.3 Force majeure.<\/strong> Neither party is liable for delay or failure caused by events beyond its reasonable control.<\/p>\n

16.4 Severability.<\/strong> If any term is void or unenforceable, it is severed and the remaining terms continue in effect.<\/p>\n

16.5 Entire agreement.<\/strong> These terms, the schedules, your order and any referenced policies form the entire agreement between you and MediaCP for the Services.<\/p>\n

16.6 Notices.<\/strong> We send notices to the email address on your account. You can send notices to us through our helpdesk or to the contact addresses in these terms.<\/p>\n

17. Governing law and disputes<\/h2>\n

17.1 These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts hearing appeals from them.<\/p>\n

17.2 This section does not deprive you of the protection of mandatory consumer laws of your country of residence.<\/p>\n

17.3 Before commencing proceedings, you agree to contact us and give us a reasonable opportunity to resolve the dispute.<\/p>\n

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Schedule A: Cloud Video Platform<\/h2>\n

A1. The service<\/h3>\n

A1.1 Cloud Video is a hosted video streaming platform. We provide the platform, streaming infrastructure and delivery network. You provide and control Your Content and your channel.<\/p>\n

A1.2 A free 7 day trial is available with access to platform features. At the end of the trial, your trial automatically converts to a paid subscription on the plan, price and billing date shown to you during the ordering process. If you do not want to continue, you must cancel before the trial ends through our customer portal at https:\/\/www.mediacp.net\/portal\/. You are responsible for cancelling in time. If you are unsure about your plan, price or trial end date, contact us before the trial ends so we can confirm the details and help you avoid an unwanted charge.<\/p>\n

A2. Allowances and overage<\/h3>\n

A2.1 Each plan includes monthly allowances. We charge for usage above your plan allowances, in addition to your base plan fee, for the following metrics: Storage, Bandwidth, Transcoder Hours, and Paywall Purchases.<\/p>\n

A2.2 Current overage rates are set out in the Overage Table at https:\/\/www.mediacp.net\/cloud-video-overage-table, which you can view when logged in to your account. If you cannot access the Overage Table, or you would like help estimating your likely overage before you exceed your allowances, contact us and we will assist.<\/p>\n

A2.3 Overage is billed in arrears on your next invoice.<\/p>\n

A3. Capacity and high usage<\/h3>\n

A3.1 High usage is considered more than 1,000 concurrent Viewers. Where you expect high usage, you must do your best to tell us ahead of time, with reasonable notice, so we can make sure our infrastructure can handle the capacity and your plan is suitable.<\/p>\n

A3.2 The general fair use rules in section 5 also apply to Cloud Video.<\/p>\n

A4. Custom domains<\/h3>\n

A4.1 Your plan may include the use of a custom domain that you own for your channel.<\/p>\n

A4.2 To protect the neutrality of our platform and fairness between customers and resellers, your custom domain must not contain, relate to, or be confusingly similar to “mycloudstream”, “mediacp”, “streampublish” or any other MediaCP brand or platform domain. We may reject or require a change to any domain that breaches this rule.<\/p>\n

A4.3 Using a custom domain may require you to create DNS records (such as A, CNAME or MX records) that point to our Service, or to delegate the domain’s nameservers (NS) to our control. We use this to automate and provision access, SSL certificates and email services.<\/p>\n

A4.4 You may change your custom domain once every 12 months at no charge. Additional changes are quoted and billed at the Standard Hourly Rate.<\/p>\n

A4.5 Changes to custom CDN or ingest domains involve additional engineering work and are quoted separately before any work proceeds.<\/p>\n

A5. Paywall and pay per view payments<\/h3>\n

A5.1 The Cloud Video paywall and pay per view features let you sell access to your content using your own Stripe or PayPal account. You enter your own payment API credentials, and Viewer payments flow directly to your account.<\/p>\n

A5.2 You are the merchant of record for all Viewer transactions.<\/strong> MediaCP hosts the technology only. We are not a party to any transaction between you and your Viewers, and we never receive or hold Viewer funds, because Viewer funds are handled by your own Stripe or PayPal account.<\/p>\n

A5.3 You are solely responsible for your Viewer transactions, including pricing, receipts, refunds, chargebacks and payment disputes, applicable taxes on Viewer sales, and compliance with the consumer protection laws that apply to your Viewers, including the laws of the United States and any other country where your Viewers are located.<\/p>\n

A5.4 Our fee for paywall and pay per view sales is USD $1 per ticket or access sale, with no percentage commission. We invoice these fees in arrears on your next invoice, as the Paywall Purchases overage metric.<\/p>\n

A5.5 You must comply with the terms of your payment provider (Stripe or PayPal) and keep your API credentials valid and secure.<\/p>\n

A6. Content rules<\/h3>\n

A6.1 In addition to sections 4 and 6 of the General Terms, pornography and sexually explicit content is prohibited on Cloud Video.<\/p>\n

A6.2 Accounts suspended for content or acceptable use violations are not eligible for refunds for the affected period, subject to your rights under the ACL.<\/p>\n

A7. Uptime guarantee<\/h3>\n

A7.1 We guarantee 99% availability of Cloud Video systems, measured by our monitoring at https:\/\/cloud-status.mediacp.net\/, or as otherwise agreed in writing.<\/p>\n

A7.2 If availability falls below 99% in a month, we will credit you for the downtime, pro rata against your base monthly subscription cost.<\/p>\n

A7.3 To claim a credit, you must request it in writing to our support department within 3 business days after the downtime occurs. Valid downtime is the downtime recorded by our monitoring at https:\/\/cloud-status.mediacp.net\/, or as otherwise agreed in writing. We will apply any approved credit to your next invoice.<\/p>\n

A8. Your data, export and deletion<\/h3>\n

A8.1 While your account is active, your data is generally available from the platform. You can export analytics, user and transactional records from the relevant interfaces. We can export additional data from the platform on request, at a fee equal to 4 hours at our Standard Hourly Rate, for as long as your account is active and has not been terminated.<\/p>\n

A8.2 When a Cloud Video account is terminated, account data is permanently deleted after 30 days. This includes all data, records and media files. It excludes transaction data, which we record and retain for a period of 12 months.<\/p>\n

A8.3 We recommend you keep your own copies of all source media and important records, by using the relevant export functions while your account is active.<\/p>\n

A9. Privacy and data for Cloud Video<\/h3>\n

A9.1 Because we host Cloud Video on our infrastructure, we process personal data relating to your Viewers and End Users on your behalf to provide the Service, in line with our Privacy Policy.<\/p>\n

A9.2 You decide what personal data is collected through your channel and why, and you are responsible for your lawful basis for that data, the notices you give your Viewers, and your own privacy policy. You must comply with the privacy and data protection laws that apply to you, including the GDPR, UK GDPR and Brazil’s LGPD where relevant.<\/p>\n

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Schedule B: MediaCP Audio & Video Panel (On-Premises)<\/h2>\n

B1. Licence grant<\/h3>\n

B1.1 Subject to a validly issued licence and payment of applicable fees, we grant you a non-exclusive, non-transferable licence to install and use the Panel Software in accordance with the plan and licence you purchased.<\/p>\n

B1.2 A licence is normally for a single instance. An instance means one installation of the Panel Software on one server. Different arrangements may apply where stated in your plan or agreed with us in writing.<\/p>\n

B1.3 You may make copies of the Panel Software as reasonably necessary for backup, archival and development purposes.<\/p>\n

B1.4 You may modify the Panel Software to extend its functionality or integrate it with your website, provided all other licence conditions are met. You must not modify the Panel Software to defeat or circumvent its licensing mechanism or limitations.<\/p>\n

B1.5 The Panel Software is licensed, not sold. All intellectual property in the Panel Software remains our exclusive property. You must not alter or remove copyright notices from the software interface or source code.<\/p>\n

B2. Support & Upgrades<\/h3>\n

B2.1 Support & Upgrades has two parts:<\/p>\n

(a) Software Updates<\/strong> means access to download and install software updates yourself. It does not mean that MediaCP will upgrade or update the software for you.<\/p>\n

(b) Support<\/strong> means the ability to engage our support department for product related support.<\/p>\n

B2.2 You can always contact our support department for sales, account and billing matters. Product related support is only available while you hold a valid, active Support & Upgrades package.<\/p>\n

B2.3 Subscription licences include Support & Upgrades while the subscription is active and the account is paid and up to date. Support & Upgrades are not provided while a licence is suspended, cancelled, terminated, or in any state other than active with payment and the account up to date.<\/p>\n

B2.4 Perpetual Licences include an initial 12 months of Support & Upgrades, unless otherwise agreed in writing. You may optionally renew Support & Upgrades at the rate described on our website.<\/p>\n

B2.5 We may refuse to provide support and access to upgrades while any invoice on the account is overdue.<\/p>\n

B3. Perpetual Licences<\/h3>\n

B3.1 A Perpetual Licence gives you the right to use the Panel Software indefinitely, locked to the software versions released while you hold a valid, active Support & Upgrades package.<\/p>\n

B3.2 When your Support & Upgrades package expires, your licence remains valid for the most recent version available during your active package. You may continue to install and use that version, but you are not entitled to later versions until you renew Support & Upgrades.<\/p>\n

B3.3 You must not register for a trial or temporary subscription to access software versions beyond your Perpetual Licence entitlement. Doing so is a breach of these terms and your licence may be suspended.<\/strong><\/p>\n

B3.4 Perpetual Licences cannot be converted to any other licence type.<\/p>\n

B4. Installation and environment<\/h3>\n

B4.1 You should install the Panel Software on a fresh, new system. The Panel Software is intended to be installed on a server with no other software or systems installed.<\/p>\n

B4.2 Our installation process may install a large number of system packages required to operate the Panel Software, and these may not all be tracked. If you remove the Panel Software, we use best efforts to clean up and remove our software safely without damaging your system. For that reason, a 100% clean up of MediaCP related files is not always possible. We are not responsible for any files left over after removal, or for compatibility issues with other software on the system.<\/p>\n

B4.3 You are responsible for your server environment, for meeting the published system requirements, and for your own backups. Installation of the Panel Software is at your own risk, subject to your rights under the ACL.<\/p>\n

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Schedule C: Professional Services<\/h2>\n

C1. Scope<\/h3>\n

C1.1 We provide Professional Services as specified in an order form, quote or written agreement (“Order Form”). Where no specific deliverables are defined, we provide general professional services and consulting related to our software.<\/p>\n

C1.2 We are only obliged to provide the number of hours specified in the Order Form and may decline to provide additional services once those hours are used. Additional hours are billed at the Standard Hourly Rate or as quoted.<\/p>\n

C1.3 We determine the reasonable manner of delivering the services, including scheduling, personnel and resources, and will deliver them in a professional and timely manner.<\/p>\n

C2. Timing<\/h3>\n

C2.1 We do our best to complete services within 7 days of your request, but this is not always possible. Please order services in advance of any timed requirement.<\/p>\n

C3. Transfers and migrations<\/h3>\n

C3.1 We use our best efforts to complete transfers and migrations as quickly as possible. The time required depends on factors including: whether you have given our support team valid access to the original system, a new compatible system, and the relevant licence keys; how quickly the original system can create a backup and transfer it to the new server; and how quickly the new server can install and restore that backup. Because of these variables, a migration may take from a few hours to several days.<\/p>\n

C3.2 You must ensure that both the original and new servers remain operational until the migration is complete. We are not responsible if you cancel or shut down your original system, or end your contract with your existing supplier, before the migration is complete. It is not our responsibility to complete a migration before your contract term with your existing supplier ends, so please allow enough time.<\/p>\n

C3.3 We recommend leaving both systems in place for several days after the migration, to confirm everything is working.<\/p>\n

C3.4 You are responsible for testing the new system appropriately before confirming the change over from the old system to the new one.<\/p>\n

C4. Acceptance<\/h3>\n

C4.1 You have 5 business days after delivery of any service or deliverable to notify us in writing of deficiencies. We will use commercially reasonable efforts to promptly fix notified deficiencies and resubmit. If you do not reject a deliverable within the acceptance period, it is deemed accepted.<\/p>\n

C5. Acting for your own clients<\/h3>\n

C5.1 If you order Professional Services for your own client, you are responsible for your client’s compliance with these terms, you warrant you have authority to bind them, and we are not responsible for any arrangement between you and your client. Non-payment by you will result in services not being performed for your client.<\/p>\n

C6. Fees, refunds and liability<\/h3>\n

C6.1 Professional Services are billed in advance unless the Order Form states otherwise.<\/p>\n

C6.2 Refunds for Professional Services are generally not available and are provided only in exceptional circumstances at our discretion, subject to your rights under the ACL.<\/p>\n

C6.3 Our total liability for Professional Services is limited to the fee you paid, or the fee advertised on our website, for the specific service concerned (see section 13.1(c)).<\/p>\n

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Schedule D: Custom Development<\/h2>\n

D1. About Custom Development<\/h3>\n

D1.1 Custom Development is a paid, fast-track service. For a fee, we prioritise a feature you request and build it into the MediaCP product ahead of our standard development cycle. It is described at https:\/\/www.mediacp.net\/custom-development\/.<\/p>\n

D2. Approval and classification<\/h3>\n

D2.1 We will consider fast-tracking a request where we believe it aligns with our product values. We are not obliged to accept any request, and not all requests are approved.<\/p>\n

D2.2 The size and classification of a request (for example, minor amendment, small or moderate change, or other) is determined solely by our professional assessment and at our discretion. The classification determines the applicable fee.<\/p>\n

D3. Fees<\/h3>\n

D3.1 Our standard Custom Development fees are: USD $150 for a minor amendment; USD $350 for a small or moderate change; and a quoted fee for all other changes. Fees are payable in advance and may be updated on our website from time to time.<\/p>\n

D3.2 If you ask to change the agreed scope after work has begun, or request further changes after delivery, these will incur additional fees.<\/p>\n

D4. Delivery<\/h3>\n

D4.1 We install each approved change into your MediaCP once it is completed.<\/p>\n

D4.2 Minor and small changes are included in the next Current software release, and larger changes are published in the next Major version release. We do not commit to a delivery date for Custom Development.<\/p>\n

D4.3 Fast-tracked requests include priority troubleshooting of issues relating to the change.<\/p>\n

D5. Ownership<\/h3>\n

D5.1 All Custom Development becomes part of the MediaCP product, and all intellectual property in the developed features is and remains our exclusive property.<\/p>\n

D5.2 You receive no exclusivity. We may include the developed features in current or future releases and make them available to other customers.<\/p>\n

D6. Refunds<\/h3>\n

D6.1 Where Custom Development forms part of onboarding you as a new customer, the value of the change request is not refundable.<\/p>\n

D6.2 Custom Development is otherwise non-refundable once work has begun, except in exceptional circumstances at our discretion and subject to your rights under the ACL.<\/p>\n

\n

Contact<\/strong><\/p>\n

Cast-Control Pty Ltd (ABN 24 159 265 399) trading as MediaCP
\nHelpdesk: https:\/\/www.mediacp.net\/portal\/
\nService and refunds: service@mediacp.net
\nCopyright notices: copyright@mediacp.net<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Effective date: 22 June 2026 These terms are an agreement between you and Cast-Control Pty Ltd (ABN 24 159 265 399) trading as MediaCP (“MediaCP”, “we”, “us” or “our”). They govern your purchase and use of our Services, including the Cloud Video Platform, the MediaCP Audio & Video Panel, Professional Services and Custom Development. 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