Cannot login to the MediaCP with valid credentials

If you are unable to login to the MediaCP then there could be several reasons:

  1. Captcha Security might be enabled but not configured correctly. You should disable the Google Recaptcha feature.
  2. If the problem persists, your disk could be full; check that your disk is not at 100% by running the following as root in SSH:

    df -h

  3. If the disk is full, clear up some space and restart the MediaCP:

    systemctl restart mediacp;
  4. Redis connectivity on local loopback address - Ensure that the /etc/hosts file includes a line for localhost pointing to 127.0.0.1
    localhost 127.0.0.1
  5. Enable debug logging to further troubleshoot the problem
  • Login, Security
  • 14044 Users Found This Useful
Was this answer helpful?

Related Articles

How to disable google captcha

If Google Recaptcha is configured incorrectly it may restrict users from logging into the...

AutoSSL Error creating new order :: too many certificates already issued

Problem: Error creating new order :: too many certificates (5) already issued for this exact set...

Locating a stations path/directory on your system

The users directory is made up of the following: /usr/local/mediacp/content/user_{Customer...

There is not enough space on this disk to backup the MediaCP and contents

While performing a backup (either automatic or manual) you may encounter the error message below:...

Differences between MB, GB and MiB, GiB

MediaCP uses a digital metric of units when referring to data size. In this case 1 (GB) Gigabyte...