You will encounter this message if your MediaCP installation is unable to communicate with our licensing server to validate the license.
The first step is to check if our licensing server is operational at http://status.mediacp.net/
If the licensing server is online, then the problem is likely being caused by a networking issue blocking your server from accessing https://www.mediacp.net This can be caused by your network, DNS, firewall or SSL certificates so it is recommend that you test connectivity from SSH with wget https://www.mediacp.net and curl -vvv https://www.mediacp.net.
Reinstall AutoSSL
Reinstalling AutoSSL may resolve the issue, this can be completed by running:
-
/root/init upgrade; - Select [4] Admin Tools
- Select [13] Enable AutoSSL
Reinstall PHP
Reinstalling PHP will likely resolve this issue, this can completed by deleting the PHP version file and then running the upgrade script:
rm -f /usr/local/mediacp/versions/php;
/root/init upgrade;
Testing Script
If the above steps do not resolve the issue we have setup a testing script.
RUN AS ROOT: sh -c "$(curl -sSL https://www.mediacp.net/tools/curl_ssl_test.txt?20231118)"
Then please contact our helpdesk with the output.
