Create a new Administrator
It is possible to create a new Administrator account from the Customers interface. This is functionally identical to creating a Customer or Reseller Account, outside of selecting Administrator as the Account Type. Username – The username is used to login to a Administrator account. Typically this will be the same as the email account. Password […]
Administrator Accounts
Administrator accounts are designed to be able to manage all aspects of the panel including customers, services, announcements, reseller plans, configuration options and more. An Administrator should be able to login to the panel and complete any of the tasks outlined in the Admin User Manual. If you lose access to your Administrator account you […]
Troubleshooting Login Errors
MySQL Server Unreachable This error occurs because MySQL has crashed or cannot start. The cause of this error is commonly not enough disk space on the disk which the MediaCP is installed on*. Another cause can be too many requests for the database causing MySQL to crash. Steps to repair can be found in our […]
Deleting a Media Service
Deleting a Media Service will permanently delete the service. The action cannot be undone and the Media Service cannot be restored. Audio Services When deleting an Audio Service, the users uploaded media tracks are not deleted as they belong to the Customer account and not the Media Service. You should delete the Customer account or manually […]
Creating a Media Service
An Administrator can create Media Services from the Media Control Panel from various locations: There is a button on the Administrators Dashboard labelled “Add Service”; There is a “Create a new server” button on the Media Services listing page; There is a “Create Service” button on the Customer Overview page The creation interface is different […]
Deleting Announcement
Deleting will permanently delete the announcement, removing it from display on all interfaces. The action cannot be undone and the Announcement cannot be restored. An alternative to deletion, is to use the Announcement Expire On field to define when to hide the message from all interfaces. This is a great alternative to ensure there is […]
Managing Announcements
Columns ID # – The unique ID of the announcement stored in the database Subject – The Title or Subject as configured on an announcement Published – Whether the announcement is currently published or unpublished based on the Publish and Expiry dates configured on the announcement Publish On – The date and time when the […]
Creating Announcement
Parameters Subject – The subject is displayed above the announcement in a bold display Content – The message displayed to users/visitors can include styling (bolding, italics, headings, etc), links and even images. Publish On – The date and time when the announcement is to be displayed Expire On – The date and time to automatically unpublish and […]
Misc
Includes advanced configurations that don’t belong to any other category. API Access This configuration controls access to the MediaCP API. The API allows remote commands to be securely communicated through the platform, it is often used for integration into external systems such as Billing Systems or to enhance a Workflow. Some examples of API usage: […]
Backups
Automatic backups can be configured to run daily and/or weekly in the background on the system at a time of your choosing. The automatic backups are compatible with our restoration utility process. Backing up of Media Contents and Historical Data can be a disk intensive operation. If the backup process is too intensive then you […]
