This network error is often related to the file format. If there is a change in the stream format between files a network error may occur, for this reason we highly recommend encoding your media files so there is a standardized format across your streams.
Steam and Encoding best practices
To ensure the highest quality playback experience, you should always begin with the highest quality content possible.
Aspect Ratio
To ensure video content is not stretched inappropriately during playback you should ensure your source content is encoded with the correct display aspect ratio and square pixels. Ensuring your aspect ratio is the same as your playback locations will prevent black bars from being displayed on your content during playback.
Profile - Baseline, Main or High?
The profile determines how the H.264 codec compresses the stream. Greater compression produces smaller streams; less compression generally means better quality. Profiles are based on the streaming application:
- High is geared for high-definition playback devices.
- Main is suited for standard-definition broadcast and desktop streaming.
- Baseline is suited for playback on mobile devices and for compatibility with older playback devices.
Bitrate
When preparing your source encode, you should allow for 40% of your total bandwidth overhead, that means if you have a 10Mbps connection you should not exceed 6Mbps on your encoder.
You can test your upload bandwidth at https://www.speedtest.net/
Encoder Examples
The following examples offer a great place to start.
Full HD 1080p
- Resolution / Output: 1920 x 1080
- Video Bitrate: 2000 - 4500Kbps
- Keyframe Interval: 2 Seconds
- Profile: Main or High
- Audio Bitrate: 128 Kbps AAC
HD 720p
- Resolution / Output: 1280 x 720
- Video Bitrate: 850 - 3000 Kbps
- Keyframe Interval: 2 Seconds
- Profile: Main or High
- Audio Bitrate: 96 Kbps AAC
SD 480p
- Resolution / Output: 852 x 480
- Video Bitrate: 500 - 2000 Kbps
- Keyframe Interval: 2 Seconds
- Profile: Main or High
- Audio Bitrate: 96 Kbps AAC
LD 240p
- Resolution / Output: 320 x 240
- Video Bitrate: 300 - 850 Kbps
- Keyframe Interval: 2 Seconds
- Profile: Baseline
- Audio Bitrate: 64 Kbps AAC
