Product Support

Need assistance? Check out our updated documentation and guides. If you are still stuck, submit a ticket to our support desk.

1. Documentation

Our documentation contains helpful articles, guides and details on how to install, configure, backup/restore and use the MediaCP.

2. Submit a ticket

Our helpdesk is available from 9am to 5pm Monday to Friday AEST. We are closed on weekends and Australian public holidays.
Our staff will respond within the next business day.

Extended Support

Our extended support plans offer a fast-track service with guaranteed response times as well as free installation and upgrade services.