Product Support

Need assistance? Check out our updated documentation and guides. If you are still stuck, submit a ticket to our support desk.


Our docs contain helpful articles, guides and details on how to configure and use the MediaCP. This includes getting started guides, Install & upgrade, backup & restore, how to guides and more.

View Documentation

Submit a ticket

Our helpdesk is available from 9am to 5pm Monday to Friday AEST. We are closed on weekends and Australian public holidays. Our staff will respond within the next business day.

Open a support ticket