FTP service is not running

If you find that the FTP service is not running you can follow these steps to identify or resolve the issue.

First you should check if there are any network issues, the article linked below might be helpful before completing this step:

Confirm the FTP service is not running

Check the status of the FTP service by running the following command in SSH:

mediacp status

If you can see that the FTP service is not running, attempt start it by running the following command:

mediacp start ftp

Then confirm this was successful by rerunning the following command:

mediacp status

First you should run a software health check to see if you see any errors relating to your hostname. Hostname issues will cause FTP not to start, if you see this message please follow this guide:https://www.mediacp.net/portal/index.php/knowledgebase/133/Hostname-not-resolving-FAILCheck-system-hostname-is-resolvable.html

If that is not the case then running this command, you will be able to see the various warnings and errors that are preventing the service from starting. Open a helpdesk ticket and include the output so our team can identify the issue.

/usr/local/mediacp/proftpd/sbin/proftpd -c /usr/local/mediacp/proftpd/etc/proftpd.conf

The following guide will help you regenerate all FTP account logins.