MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Flussonic Media Server
        3. Icecast 2 / Icecast KH
        4. Video Feature Comparison
        5. Wowza Streaming Engine
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
      9. Custom Facebook App
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. Connecting your encoder
    7. Managing your media files
    8. Embedding player on your website
    9. Video Transcoding (Adaptive Bitrate Streaming)
    10. Image Logo or Watermark Overlay on Video Stream
    11. nDVR Live Streaming
    12. Shoutcast 2 Stream Publishing
    13. Facebook Live Streaming
    14. Youtube Stream Publishing
    15. Icecast Stream Publishing
    16. Twitch Stream Publishing
    17. Periscope Stream Publishing
Software Health

Last updated 5 months ago

The Software Health Check provides some simple tests to ensure your server and MediaCP configuration is valid and all services are running optimally.

There are four statuses in total:

  • INFO – Provides additional information on the test above the line.
  • WARN – A configuration could be improved to provide better performance and/or stability.
  • PASS – Test has passed successfully and there is no problem detected
  • FAIL – The Test has failed and there is a problem.

Accessing Software Health

The Software Health check is available for Administrators and can be accessed from the side menu under the Administration menu item.

Checking PHP tests

All PHP configurations are automatically deployed when installing or updating the MediaCP so these tests should always PASS given there are no modifications made by the administrator.

Time accuracy and timezone

These tests are to ensure your system time is valid. If the system time is not accurate, even by 1 or 2 seconds, then some functions may not operate correctly. In some scenarios, particularly on virtual machines, the system time can fall behind.

Most operating systems come with automatic time syncronisation utilities. If these tests fail, you should contact your server provider to check and solve the problem. 

In previous versions of the MediaCP (many years ago) it was required to set the PHP timezone to match your server. It is now required that the PHP configuration timezone be set to UTC. All stored dates and times in the MediaCP operate by converting from or to UTC time, so it is crucial that this passes.

Checking DNS

DNS resolution converts domain names such as to either IPv4 or IPv6 addresses.

Fast DNS resolution is vital to the applications performance and stability. DNS resolution is used in numourous areas of the system for different reasons.

Should these tests fail, then there is a problem with your System/Server/VPS configuration and it is a problem that your server administrator or hosting provider will need to solve. You should lodge a ticket with your provider if you are unable to solve the problem.


Permissions on the content directory and temp paths are vital for the operation of the control panel. A common reason for this test to fail is if you have moved the Media Content Directory to a new location. Should these checks fail then you should ensure that all paths are owned by “mediacp” system user, for example:

chown mediacp:mediacp -R /usr/local/mediacp/;
chown mediacp:mediacp -R /usr/local/mediacp/content/;

Checking HTTP/S access to MediaCP

This test performs and simple HTTP request to your MediaCP application. It is a simple test to check connectivity from within your own system. Should this test fail, then it indicates that the MediaCP URL is unable to be accessed from within your own server. Typically the reasons would include:

a) A DNS resolution problem; or
b) A network/firewall problem, possibly relating to poor NAT configuration

In either scenario, it is likely that you will need to contact your server administrator or service hosting provider to solve the problem.

Checking CRON bitrate/historics

A test to ensure that the regular scheduled tasks are operating for the MediaCP application. Should this fail then you should ensure your cron application is running. On some systems if the load becomes too high, then cron service may fail and not restart. Contact your server administrator or service provider to ensure the cron service is running appropriately.

Wowza Streaming Engine

A series of tests to confirm the connection and authentication to the Wowza Streaming Engine application. Should these tests fail, please check:

  1. That the ports configured in the System Config -> Plugins -> Wowza Streaming Engine match the configuration from Wowza Streaming Engine Manager
  2. The authentication provided in System Config -> Plugins -> Wowza Streaming Engine is valid.
  3. Wowza Streaming Engine and Wowza Streaming Engine Manager services are online:
    systemctl status WowzaStreamingEngine;
    systemctl status WowzaStreamingEngineManager;

Flussonic Media Server

A series of tests to confirm the connection and authentication to the Wowza Streaming Engine application. Should these tests fail, please check:

  1. That the ports configured in the System Config -> Plugins -> Flussonic match the configuration from /etc/flussonic/flussonic.conf file
  2. The authentication provided in System Config -> Plugins -> Flussonic is valid.
  3. Flussonic Media Server system service is online
    service flussonic status;

FTP Integration

If you are having difficutly with FTP then please review the FTP Troubleshooting document.


Should FFMPEG configuration fail, then please contact MediaCP Support.

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