This article is relevant for On Premise and MediaCP Cloud and will be focusing on Audio being out of sync.
it is important that uploaded video files, and your encoder formats are consistent in its audio and video format. Inconsistency in format may cause problems, specifically in the case of Audio Frequency / Samplerate you can eventually run into Audio Desynchronization issues.
Resolution
Ensure that both the uploaded video files, and your encoder formats are consistent, especially the Audio Frequency and Video Framerate:
- Video Codec - H.264 ONLY
- Video Resolution - i.e., 720p, 1080p etc
- Audio Format - MUST be AAC (AC3, MP3 or others will cause errors)
- Audio Frequency / Samplerate
- Video Framerate
There is a guide available for Managing your media files, including converting to the correct format.
