MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
      4. WiseCP Integration Guide
    4. Migrate from other software
      1. Migrate From Centovacast
      2. Migrate From AzuraCast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Troubleshooting Login Errors
      2. Custom Facebook App
      3. Custom Language Translations
      4. Custom Web Service Configurations
      5. Reset Admin Password
      6. Port 80 / 443 Proxy
      7. MediaCP System Commands
      8. Change MediaCP domain name
      9. Move media to another hard disk
      10. Secure your server
      11. Admin Tools
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Administrator Accounts
      1. Create a new Administrator
    7. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    8. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    9. Statistics
    10. Software Health
    11. Software Updates
    12. Email Templates
    13. API
    1. Introduction
    2. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Fallback, Backup and Intro Files
      10. Stream Proxy
      11. Public Page
      12. HTML5 Player
      13. Stream Authentication
      14. Widgets & Links
      15. Reporting
    3. Video Operation Manual
      1. Basics 101
      2. Service Overview
      3. Scheduling
      4. File Manager
      5. Stream Targets
      6. Streaming to Your Service
      7. GeoIP Country Locking
      8. Public Page
      9. Widgets & Links
      10. Reporting
    4. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    7. Managing Media Using FTP
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. VAST Advertising
    6. Relay & IP Camera
    7. Stream Recording
    8. GeoIP Country Locking
    9. Connecting your encoder
    10. Preparing Your Media Files
    11. Managing Media Using FTP
    12. Understanding Video Playlists
    13. Embedding player on your website
    14. Smooth Streaming and Content Transition
    15. Video Transcoding (Adaptive Bitrate Streaming)
    16. Stream Watermark​
    17. Statistics
    18. DVR Rewind
    19. Facebook Live Streaming
    20. Youtube Stream Publishing
    21. Twitch Stream Publishing
    22. Shoutcast 2 Stream Publishing
    23. Icecast Stream Publishing
    24. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Login to your cloud platform
      2. Dashboard - A First Look
      3. Team & Staff Members
      4. Plans & Customers
      5. WHMCS Billing Provisioning Module
      6. Branding your platform
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Media Content
      8. 30 Minute Rewind
      9. Fallback Video
      10. TV Channels - 24x7 UGC
      11. Video on Demand
      12. VOD Playlists
      13. Publishing
      14. Viewing Analytics
      15. Bandwidth Utilisation
      16. Publish Zoom Meetings
      17. Advertising
      18. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Branding your platform

Last updated 8 months ago

This is YOUR platform, as such it’s possible to upload your logos and setup your own custom domain name. We’ll take you through the basic steps of this.

Company Name

The Company Name appears in several locations including:

a) Web browser title bar;
b) Logo locations, side menu and login page (if no logo uploaded)
c) Emails

It is possible to update the Company Name from the Brand Settings page on the side menu.

Changing the Company Name does not change the default domain name displayed in your URL bar. It is not possible to change the default domain name.

  1. Click on Brand Settings
  2. Enter a new Company Name
  3. Click on Save
  4. Click on Dashboard, or refresh the page

The change will be effective immediately.

Brand Logo

The Brand Logo is displayed in several areas including Login Page, Side Menu & Email Templates.

You can upload your own image or logo to be used on the platform.

Your brand logo must be uploaded as a PNG file with exact dimensions of 250 x 60 px, otherwise the uploaded image will be rejected. We recommend the free to create your logo in the compatible format.

How to resize a logo for best fit

  1. Open
  2. Click on Create new
  3. On the right side of the dialog, enter Width of 250 and Height of 60px
  4. Click on Layer -> Add Image as Layer, locate your image and click Open
  5. Adjust your image as required
  6. Click on File -> Save, ensure PNG is selected as File Type and press Download
  7. Return to your MediaCP Cloud platform
  8. Click on Brand Settings
  9. Click on the Browse button next to Brand Logo
  10. Find your new downloaded image and press Open

The image will be uploaded automatically. Once it is completed, refresh the entire page to see the changes.


The Favicon is the icon that appears in the browser tab itself, next to the page title (your company name).

How to convert an image to a favicon

You can upload your own Favicon to the platform. The icon must be in .ICO format. We recommend to easily convert your PNG logo to ICO.

Domain Name

You can use your own domain name with your platform to ensure your customers see your own branding. A custom domain name must be integrated and activated by our support team, and requires a Premium Cloud Video Plan or higher.

It is only possible to use a sub-domain with the cloud platform, as it is not possible to create CNAME records for the root domain. For example you can use “” but you cannot use “”.


All aspects of the user interface can be configured with the Custom Domain, including:

  • Login, Dashboard and all User Interface pages such as Channels, Media Contents, etc
  • Player Start Page
  • Embeddable Web Player
  • Embeddable Widgets including TV Calendar
  • VOD Playlists Player


Addresses to the Ingest Servers and CDN cannot be configured with a Custom Domain and instead will use our generic white-labelled domain name, this includes:

  • Channels -> Encoder Setup -> Server URL
  • Channels -> Direct HLS Link
  • Media Contents -> Stream URL


  • MediaCP Cloud Premium or above account
  • A sub-domain name such as
  • Access to DNS records for your domain name (i.e.,
  • Support from your administrator or your domain provider to implement DNS changes

How to activate a custom domain

  1. Please submit a support ticket to our helpdesk requesting to activate the sub-domain of your choice
  2. Our engineers will validate the requirements and begin implementing changes required in our systems
  3. We will advise of DNS changes that your administrator or domain registrar will need to implement
  4. Once DNS changes are made and validated, we will perform the final steps to activate the domain for immediate usage.

Custom Design / Styling

MediaCP Cloud Video offers custom styling functionality. A custom design / styling must be integrated and activated by our support team and requires a Business Cloud Video Plan or higher. To discuss setting up custom styling for your MediaCP Cloud Video platform please contact our helpdesk. 

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