Moving servers? Or updating your domain/IP? Follow our easy steps below to get your license working with your new configuration!
How does licensing work?
A MediaCP subscription license is locked to a domain name and Ip address. Licensing is automatically checked on regular basis with several days of leniency should access to our licensing server be unavailable. Uptime for our licensing services is available online and maintained at over 99.9%.
Should you require to change your domain name or ip address, it is possible to reissue the license from our billing area and this is described below.
Reissue license
The Media Control Panel license is bound to a single domain and IP address after you access the panel for the first time. If you change servers, domains or IP then it is possible to reissue the license so that it can be bound to a new domain and IP. This can be done from your client area by following the steps below:
- Log in to your client area.
- Click on the ‘My License’ tab
- Select the license you would like to reissue.
- click the ‘Reissue’ button,
- Login to the MediaCP using the new domain or IP.
Upgrading Your License
If your customer base is growing or if you need to scale back these steps will show you how you can upgrade your license. Upgrade price is calculated from a credit of the unused portion of the current plan and billing of the new plan for the same period (31 Days).
Upgrade Your License From Audio/Standard to Video/Premium
- Login to the client area.
- Click on the ‘My license’ tab.
- Select the license key you would like to upgrade.
- Click on the upgrade license button.
- Select the new license option..
- Click the “Choose product’ button, and continue to checkout.
Upgrade / Downgrade Your Station Capacity
In order to upgrade/downgrade your station capacity you will need to follow the steps above to choose between an unlimited license or a starter license. The starter license has a 25 station limit, whereas the unlimited license has no limit to the quantity of stations.
Remove branding
On starter licenses the Media Control Panel includes branding in the panel. Branding can be removed by upgrading to the unlimited licenses. You can follow the steps above to upgrade your license.
Additional Support
If you have any trouble upgrading your license or have any additional questions please submit a support ticket to our help desk and our team will be happy to assist you with your license upgrades.
