MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start an audio streaming business
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Flussonic Media Server
        3. Wowza Streaming Engine
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Restore MediaCP
      2. Backup MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. MediaCP System Commands
      4. Change MediaCP domain name
      5. Move media to another hard disk
      6. FTP Troubleshooting
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Troubleshooting Wowza Streaming Engine
      2. MySQL Database Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Ondemand Video Streaming
    2. Getting started with video streaming
    3. Relay & IP Camera
Reset Customer Password

Last updated 2 days ago

It is possible for a Customer to reset their own password by using the Forgotten Password link on the Login Screen. This requires a valid Customer email address and a valid Email Configuration. In the event that the Customer is unable to successfully reset their own password then an Administrator can reset the Customer password on their behalf.

There are two options to reset a Customers account password:

  • Automatic reset and send password via Email – Navigate to the Customers page and view the customers “Overview” page. At the top of the page are several buttons including “RESET & MAIL PASSWORD”. This function will automatically generate a secure password for the Customer and send an email to their email address with the new password.
  • Manual reset of password – Alternatively the Customer password can be changed by selecting the MANAGE button on the Customers Listing page or “Manage Account Details” on the Customer Overview page. Simply enter the new password with a confirmation then press Save.

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