MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
    4. Migrate from other software
      1. Migrate From Centovacast
      2. Migrate From AzuraCast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Move media to another hard disk
      2. Secure your server
      3. Troubleshooting Login Errors
      4. Custom Facebook App
      5. Custom Web Service Configurations
      6. Reset Admin Password
      7. Port 80 / 443 Proxy
      8. MediaCP System Commands
      9. Change MediaCP domain name
      10. Admin Tools
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Troubleshooting Liquidsoap AutoDJ
      2. Video Relay Troubleshooting
      3. Grant access to support team
      4. Troubleshooting Wowza Streaming Engine
      5. FTP Troubleshooting
      6. MySQL Database Troubleshooting
      7. Reporting Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. Introduction
    2. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Stream Proxy
      10. Public Page
      11. HTML5 Player
      12. Stream Authentication
      13. Widgets & Links
      14. Reporting
    3. Video Operation Manual
      1. Basics 101
      2. Service Overview
      3. File Manager
      4. Scheduling
      5. Stream Targets
      6. Streaming to Your Service
      7. GeoIP Country Locking
      8. Widgets & Links
      9. Reporting
    4. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. Wowza Custom Properties
    2. API Documentation
    3. Custom Domain Names
    4. Shoutcast 2 Admin Guide
    5. Wowza and Flussonic on same system
    6. Submit a feature request
    1. Mount Points
    2. Managing Media Using FTP
    3. Shoutcast 2 Live Broadcasting
    4. DJ Priorities
    5. HTML5 Audio Player
    6. Broadcasting with AutoDJ
    7. Shoutcast 2 Premium
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. GeoIP Country Locking
    6. VAST Advertising
    7. Relay & IP Camera
    8. Stream Recording
    9. Connecting your encoder
    10. Preparing Your Media Files
    11. Managing Media Using FTP
    12. Understanding Video Playlists
    13. Embedding player on your website
    14. Smooth Streaming and Content Transition
    15. Video Transcoding (Adaptive Bitrate Streaming)
    16. Image Logo or Watermark Overlay on Video Stream
    17. DVR Rewind
    18. Statistics
    19. Facebook Live Streaming
    20. Youtube Stream Publishing
    21. Twitch Stream Publishing
    22. Shoutcast 2 Stream Publishing
    23. Icecast Stream Publishing
    24. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. WHMCS Billing Provisioning Module
      2. Login to your cloud platform
      3. Dashboard - A First Look
      4. Branding your platform
      5. Team & Staff Members
      6. Plans & Customers
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Media Content
      8. Fallback Video
      9. TV Channels - 24x7 UGC
      10. Video on Demand
      11. VOD Playlists
      12. Publishing
      13. Viewing Analytics
      14. Publish Zoom Meetings
      15. Advertising
      16. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Reset Customer Password

Last updated 2 years ago

It is possible for a Customer to reset their own password by using the Forgotten Password link on the Login Screen. This requires a valid Customer email address and a valid Email Configuration. In the event that the Customer is unable to successfully reset their own password then an Administrator can reset the Customer password on their behalf.

There are two options to reset a Customers account password:

  • Automatic reset and send password via Email – Navigate to the Customers page and view the customers “Overview” page. At the top of the page are several buttons including “RESET & MAIL PASSWORD”. This function will automatically generate a secure password for the Customer and send an email to their email address with the new password.
  • Manual reset of password – Alternatively the Customer password can be changed by selecting the MANAGE button on the Customers Listing page or “Manage Account Details” on the Customer Overview page. Simply enter the new password with a confirmation then press Save.

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