MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
      4. WiseCP Integration Guide
    4. Migrate from other software
      1. Migrate From Centovacast
      2. Migrate From AzuraCast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
      9. Custom Facebook App
      10. Admin Tools
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Administrator Accounts
      1. Create a new Administrator
    7. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    8. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    9. Statistics
    10. Software Health
    11. Software Updates
    12. Email Templates
    13. API
    1. Introduction
    2. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Fallback, Backup and Intro Files
      10. Public Page
      11. HTML5 Player
      12. Stream Authentication
      13. Stream Proxy
      14. Widgets & Links
      15. Reporting
    3. Video Operation Manual
      1. Basics 101
      2. Service Overview
      3. File Manager
      4. Scheduling
      5. Streaming to Your Service
      6. Stream Targets
      7. GeoIP Country Locking
      8. Public Page
      9. Widgets & Links
      10. Reporting
    4. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    7. Managing Media Using FTP
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. Stream Recording
    7. GeoIP Country Locking
    8. VAST Advertising
    9. Connecting your encoder
    10. Preparing Your Media Files
    11. Managing Media Using FTP
    12. Understanding Video Playlists
    13. Embedding player on your website
    14. Smooth Streaming and Content Transition
    15. Video Transcoding (Adaptive Bitrate Streaming)
    16. Stream Watermark​
    17. Statistics
    18. DVR Rewind
    19. Facebook Live Streaming
    20. Youtube Stream Publishing
    21. Twitch Stream Publishing
    22. Shoutcast 2 Stream Publishing
    23. Icecast Stream Publishing
    24. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Login to your cloud platform
      2. Dashboard - A First Look
      3. Team & Staff Members
      4. Plans & Customers
      5. WHMCS Billing Provisioning Module
      6. Branding your platform
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Media Content
      8. Fallback Video
      9. 30 Minute Rewind
      10. TV Channels - 24x7 UGC
      11. Video on Demand
      12. VOD Playlists
      13. Publishing
      14. Bandwidth Utilisation
      15. Viewing Analytics
      16. Publish Zoom Meetings
      17. Advertising
      18. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Sales Questions

Last updated 1 year ago

Our helpdesk is available from 9am to 5pm Monday to Friday AEST. We are closed on weekends and Australian public holidays. Our staff will respond within the next business day.

Pre-sales

Please visit our Pricing page for more information

The Annual Subscription is the most economical license as it includes 2 months free built into the cost. It also includes an unlimited support and software upgrades while the license is active.

The Perpetual license provides a life time cost however only includes 12 months of support and upgrades. It is not required to renew support & upgrades. You can only upgrade the software or contact our support team if you have an active support and upgrades package. We highly recommend you keep the software updated to ensure compatibility with the latest operating system changes, bug fixes and security updates.

Yes – A Free 14 day trial is available. Please review our Free Trial web page for more information.

We provide 2 months for free if you purchase an Annual Subscription.

This is automatically applied to the pricing cost.

Refunds are available within 30 day of purchase for the software license. You will receive your refund within 3-5 business days of request.

Please note that Installation, Upgrade or other services are non-refundable.

The MediaCP includes a free Automatic HTTPS / SSL support using free Lets Encrypt certificates.

Automatic HTTPS / SSL requires that port 80 is available on your server and not in use by any other services.

Alternatively, you can configure a Custom SSL Certificate

Learn how to install SSL for the MediaCP Panel or Contact Us for assistance.

Yes

If you plan on using Wowza Streaming Engine with our software then you must purchase a license directly from their website at www.wowza.com as well as a MediaCP Subscription.

Yes

If you plan on using Flussonic Media Server with our software then you must purchase a license directly from their website at www.flussonic.com as well as a MediaCP Subscription.

There is no limit of AutoDJ services included in our plans.

You can apply AutoDJ to all of your MediaCP Audio services.

Yes

It is possible to create reseller users and provide extensive plans with our extremely configurable reseller plan editor.

You do not need to install apache, mysql or any other service.

The MediaCP software installation will automatically install all services required for its operation.

Yes

The following languages are supported:

  • Arabic
  • Czech
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Portuguese-br
  • Russian
  • Serbian
  • Spanish
  • Turkish

Migration & Billing Integration

Yes.

The MediaCP is 100% compatible with WHMCS and we provide a module to all our customers.

Refer to the WHMCS Integration Guide for more information

 

No.

Smarters Billing Panel is a module for Xcodes and not an independent billing panel. We do not have an integration with Smarters Billing Panel. 

We recommend WHMCS for a billing control panel.

Yes.

We have a script available for CentovaCast migration which will transfer all aspects of your CentovaCast installation. 

We also offer a Migration Service where our team of experts can migrate your data for you.

We do not have any other migration scripts or services available at the moment.

Remote Services & Cluster

No.

It is required that the MediaCP be installed on the same server as your media streaming services.

There is currently a request on our Feature Request board for this so please vote on the item and provide feedback.

No.

It is required that the MediaCP be installed on the same server as your Wowza or Flussonic servers. 

There is currently a request on our Feature Request board for this so please vote on the item and provide feedback.

No.

Wowza Streaming Engine CDN is currently not supported.

There is currently a request on our Feature Request board for this so please vote on the item and provide feedback.

Yes.

Scaling and Load balancing of Wowza Streaming Engine though the use of CloudFront CDN is supported. 

Refer to the Scale with Wowza and CloudFront CDN page for more information.

Shoutcast & Icecast

No

The MediaCP software installation will automatically install all services required for its operation.

Unfortunately you would need to setup each relay manually from within the control panel.

If you would like to see combined statistics reports you can download the raw data from “Advanced Reporting” into a CSV file and compile the information manually in Microsoft Excel.

Video Streaming

Yes.
This can be achieved using Wowza Streaming Engine and our Stream Targets feature. 

You will need to create both a Live Streaming service and a Shoutcast or Icecast service in the MediaCP. When creating the Live Streaming service be sure to select the “Shoutcast” and “Icecast” Stream Targets so that you can configure this.

Please note this is not currently available with Flussonic integration and a feature request exists here on our Feature Requests board.

Yes.
It is possible to publish your live video to any custom RTMP publishing point.

Yes, this is possible for Wowza Streaming Engine services.

Please note this is not currently available with Flussonic integration and a feature request exists here on our Feature Requests board.

Hi,

The most likely reason for video buffering, pausing or stopping is that Transcoder profiles are used on the service and the CPU is not powerful enough. Transcoding requires a great amount of processing power and even powerful CPUs will struggle to perform with high quality transcoding. We recommend you refer to our Transcoder on VPS Benchmarks

To confirm the issue, we first recommend to test the stream with the following configuration:

  1. Disable all Transcoder profiles (including Passthru)
  2. Disable nDVR
  3. Restart the service and try again

If you continue to see buffering, pausing or stopping and transcoder profiles are not enabled then there is likely a problem with the network of either the client encoder or the server. In this case you can try reducing the bitrate that you are streaming, try a low bitrate such as 500Kbps to see if the video plays smoothly.

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