MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. SSL Certificates
      6. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
    3. Billing Integration
      1. Blesta Integration Guide
      2. WHMCS Integration Guide
      3. Clientexec Integration Guide
    4. Migrate from other software
      1. Migrate From Centovacast
      2. Migrate From AzuraCast
    5. Backup & Restoration
      1. Restore MediaCP
      2. Backup MediaCP
      3. Transfer to another server
    6. Administration
      1. Port 80 / 443 Proxy
      2. MediaCP System Commands
      3. Change MediaCP domain name
      4. Move media to another hard disk
      5. Secure your server
      6. Troubleshooting Login Errors
      7. Custom Facebook App
      8. Custom Web Service Configurations
      9. Reset Admin Password
      10. Admin Tools
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. FTP Troubleshooting
      2. MySQL Database Troubleshooting
      3. Reporting Troubleshooting
      4. Troubleshooting Liquidsoap AutoDJ
      5. Video Relay Troubleshooting
      6. Grant access to support team
      7. Troubleshooting Wowza Streaming Engine
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Send email to Customer
      5. Login as another Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. Introduction
    2. Video Operation Manual
      1. Basics 101
      2. Service Overview
      3. File Manager
      4. Scheduling
      5. Streaming to Your Service
      6. Stream Targets
      7. GeoIP Country Locking
      8. Widgets & Links
      9. Reporting
    3. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Stream Proxy
      10. Stream Authentication
      11. Widgets & Links
      12. Reporting
    4. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. Shoutcast 2 Admin Guide
    2. Wowza and Flussonic on same system
    3. Submit a feature request
    4. Wowza Custom Properties
    5. API Documentation
    6. Custom Domain Names
    1. HTML5 Audio Player
    2. Broadcasting with AutoDJ
    3. Shoutcast 2 Premium
    4. Mount Points
    5. Managing Media Using FTP
    6. Shoutcast 2 Live Broadcasting
    7. DJ Priorities
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. GeoIP Country Locking
    6. VAST Advertising
    7. Relay & IP Camera
    8. Stream Recording
    9. Connecting your encoder
    10. Managing Media Using FTP
    11. Preparing Your Media Files
    12. Understanding Video Playlists
    13. Embedding player on your website
    14. Smooth Streaming and Content Transition
    15. Video Transcoding (Adaptive Bitrate Streaming)
    16. Image Logo or Watermark Overlay on Video Stream
    17. DVR Rewind
    18. Statistics
    19. Facebook Live Streaming
    20. Youtube Stream Publishing
    21. Twitch Stream Publishing
    22. Shoutcast 2 Stream Publishing
    23. Icecast Stream Publishing
    24. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Branding your platform
      2. Team & Staff Members
      3. Plans & Customers
      4. WHMCS Billing Provisioning Module
      5. Login to your cloud platform
      6. Dashboard - A First Look
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Fallback Video
      8. TV Channels - 24x7 UGC
      9. Video on Demand
      10. VOD Playlists
      11. Publishing
      12. Viewing Analytics
      13. Publish Zoom Meetings
      14. Advertising
      15. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Managing existing Customers

Last updated 2 years ago

Customer Overview

Basic Information

Important customer information is displayed in this section.

  • Customer ID – The unique ID of a Customer user account.
  • Username – The username is used to login to a Customer account. Typically this will be the same as the email account.
  • Name – The Customers full name used to identify the account and in email/other communications.
  • Contact Number – The contact phone number is used for administrative information only.
  • Email – The email account is used for primary communications such as resetting the account password and account notifications.
  • User Level – The user level is either Customer,  or Administrator.
  • Timezone – The timezone relevant to the customer account, this setting will override the configuration in the System Configuration.

Media Services

Summary of media services that belong to this customer user account.

  • Active Servers – The number of active servers belonging to this Customer. Active Servers refers to a service that is not suspended. This also includes a link to view active media services relating directly to this Customer.
  • Suspended Servers – The number of suspended servers belonging to this Customer. This also includes a link to view suspended media services relating directly to this Customer.

Reseller Usage

A summary of the Reseller account usage and plan limitations is displayed only if the Customer account has a Reseller Plan assigned.

  • Service Name – The Reseller Plan name associated with this Customer.
  • AutoDJ – If AutoDJ (for Audio Services) is allowed then a reseller can create or add AutoDJ to a media service. 
  • Per User Quota – The number of AutoDJ accounts allowed to assign to a media service.
  • Proxy Support – Whether the Port 80/443 proxy can be used with services created/managed by this reseller. 
  • Max Connections – The maximum number of connections that can be assigned to services.
  • Data Transfer – The total amount of bandwidth that can be allocated to services.
  • Max. Bitrate – The maximum bitrate that services can be created with.
  • Server Limit – If a server limit is in place then the reseller can only create this number of service. Default Unlimited.

Service & Media Files

Files related to a customer account are stored in /usr/local/mediacp/content/user_{Customer ID}/

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