MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Flussonic Media Server
        3. Icecast 2 / Icecast KH
        4. Wowza Streaming Engine
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. Connecting your encoder
    7. Managing your media files
    8. Embedding player on your website
    9. Video Transcoding (Adaptive Bitrate Streaming)
    10. Image Logo or Watermark Overlay on Video Stream
    11. nDVR Live Streaming
    12. Shoutcast 2 Stream Publishing
    13. Facebook Live Streaming
    14. Youtube Stream Publishing
    15. Icecast Stream Publishing
    16. Twitch Stream Publishing
    17. Periscope Stream Publishing
Managing existing Customers

Last updated 6 months ago

Customer Overview

Basic Information

Important customer information is displayed in this section.

  • Customer ID – The unique ID of a Customer user account.
  • Username – The username is used to login to a Customer account. Typically this will be the same as the email account.
  • Name – The Customers full name used to identify the account and in email/other communications.
  • Contact Number – The contact phone number is used for administrative information only.
  • Email – The email account is used for primary communications such as resetting the account password and account notifications.
  • User Level – The user level is either Customer,  or Administrator.
  • Timezone – The timezone relevant to the customer account, this setting will override the configuration in the System Configuration.

Media Services

Summary of media services that belong to this customer user account.

  • Active Servers – The number of active servers belonging to this Customer. Active Servers refers to a service that is not suspended. This also includes a link to view active media services relating directly to this Customer.
  • Suspended Servers – The number of suspended servers belonging to this Customer. This also includes a link to view suspended media services relating directly to this Customer.

Reseller Usage

A summary of the Reseller account usage and plan limitations is displayed only if the Customer account has a Reseller Plan assigned.

  • Service Name – The Reseller Plan name associated with this Customer.
  • AutoDJ – If AutoDJ (for Audio Services) is allowed then a reseller can create or add AutoDJ to a media service. 
  • Per User Quota – The number of AutoDJ accounts allowed to assign to a media service.
  • Proxy Support – Whether the Port 80/443 proxy can be used with services created/managed by this reseller. 
  • Max Connections – The maximum number of connections that can be assigned to services.
  • Data Transfer – The total amount of bandwidth that can be allocated to services.
  • Max. Bitrate – The maximum bitrate that services can be created with.
  • Server Limit – If a server limit is in place then the reseller can only create this number of service. Default Unlimited.

Service & Media Files

Files related to a customer account are stored in /usr/local/mediacp/content/user_{Customer ID}/

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