MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
      9. Custom Facebook App
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. Introduction
    2. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Stream Proxy
      10. Widgets & Links
      11. Reporting
    3. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. GeoIP Country Locking
    7. VAST Advertising
    8. Stream Recording
    9. Connecting your encoder
    10. Managing your media files
    11. Understanding Video Playlists
    12. Embedding player on your website
    13. Smooth Streaming and Content Transition
    14. Video Transcoding (Adaptive Bitrate Streaming)
    15. Image Logo or Watermark Overlay on Video Stream
    16. DVR Rewind
    17. Statistics
    18. Facebook Live Streaming
    19. Youtube Stream Publishing
    20. Twitch Stream Publishing
    21. Shoutcast 2 Stream Publishing
    22. Icecast Stream Publishing
    23. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Login to your cloud platform
      2. Dashboard - A First Look
      3. Branding your platform
      4. Team & Staff Members
      5. Plans & Customers
      6. WHMCS Billing Provisioning Module
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Fallback Video
      8. TV Channels - 24x7 UGC
      9. Video on Demand
      10. VOD Playlists
      11. Publishing
      12. Viewing Analytics
      13. Publish Zoom Meetings
      14. Advertising
      15. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Custom Domain Names

Last updated 10 months ago

Custom domain names allow your services to use an address that is different to the primary domain used on the control panel.

An example may be where you want your control panel to operate at but your icecast services to operate from All links that relate to your service would then be changed to icecast.mediacp, including:

  • The direct service and stream address:
  • The public page address:
  • The stream proxy addresses:
The MediaCP will automatically generate and manage an SSL certificate for each custom domain name, including automatic renewal via LetsEncrypt. Automatic renewal occurs every 60 days which is determined by LetsEncrypt. The admin email address configured on the panel is used to create the lets encrypt order.

This feature is disabled by default and must be enabled on each service individually before it can be used in the control panel. It is possible to enable the feature by default.

Notes & Limitations

  • Available with MediaCP 2.10.7 and newer
  • Only available with Audio Streaming services (Shoutcast & Icecast) at this point in time. We will be looking to support video streaming services in the near future.
  • A Custom Domain should be configured with a CNAME record pointing to the primary hostname.
  • CNAME records are only possible for sub-domains, it is not possible to configure the root domain name such as “”, only “”.
  • When using Bind IP Address, you may instead configure an A RECORD that points to this IP Address. 
  • Port 80/443 Proxy must be installed for this feature to work. This is because the MediaCP requires control over port 80 to automatically manage SSL certificates.
  • If port 80 or 443 is in use by another service on your system, such as cPanel, Plesk, CentOS Web Panel or another service then it will not be possible to use this feature. 

Usage Guide

Install Custom Domains on panel

You will need to run the Port 80/443 Proxy installation in order to begin using Custom Domains. If you are already using Port 80 / 443 Proxy then we recommend reinstalling the configuration.

If port 80 or 443 is in use by another service on your system, such as cPanel, Plesk, CentOS Web Panel or another service then it will not be possible to use this feature. This is because the MediaCP requires control over port 80 to automatically manage SSL certificates.

/root/init enable-http-proxy

Enable by default on new services

Custom Domains are disabled by default on new services. You can change this default behaviour by updating the setting within System Config -> Services tab.

Enable/disable on individual service

The Custom Domain Name can be configured on an individual service under the Features tab. Once enabled, the customer will be able to configure a custom domain name under the Advanced Tab.

Configure Custom Domain on a service


Error: DNS record for this domain is not configured correctly

The error relates to being unable to resolve the provided domain to the CNAME record of your panels domain. 

Check the provided domain name is setup as a CNAME record and points to your MediaCP primary domain name.

We recommend checking the domain at; make sure to select the “CNAME” option and the result is the domain name of your primary control panel.

Error: There is a problem generating an SSL certificate for this domain.

An SSL certificate was unable to be provisioned for the domain name. There could be several reasons for this problem.

You should check the /usr/local/mediacp/log/autossl/custom.log file for more information on the problem.

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