MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
      9. Custom Facebook App
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. Introduction
    2. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Stream Proxy
      10. Widgets & Links
      11. Reporting
    3. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. GeoIP Country Locking
    7. VAST Advertising
    8. Stream Recording
    9. Connecting your encoder
    10. Managing your media files
    11. Understanding Video Playlists
    12. Embedding player on your website
    13. Smooth Streaming and Content Transition
    14. Video Transcoding (Adaptive Bitrate Streaming)
    15. Image Logo or Watermark Overlay on Video Stream
    16. DVR Rewind
    17. Statistics
    18. Facebook Live Streaming
    19. Youtube Stream Publishing
    20. Twitch Stream Publishing
    21. Shoutcast 2 Stream Publishing
    22. Icecast Stream Publishing
    23. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Login to your cloud platform
      2. Dashboard - A First Look
      3. Branding your platform
      4. Team & Staff Members
      5. Plans & Customers
      6. WHMCS Billing Provisioning Module
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Recording
      7. Fallback Video
      8. TV Channels - 24x7 UGC
      9. Video on Demand
      10. VOD Playlists
      11. Publishing
      12. Viewing Analytics
      13. Publish Zoom Meetings
      14. Advertising
      15. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Email

Last updated 6 months ago

Overview

The MediaCP sends emails to both administrators and customers for various reasons including:

  • New Account provisioning
  • Account Password reset
  • Monthly statistic reports
  • Service welcome emails
  • Service notifications including bitrate abuse and suspension notifications

The default email configuration uses your servers default sendmail configuration, which may be blocked by spam filters if your system and domain name is not configured correctly. Generally we recommend to configure SMTP to send emails.

Troubleshoot Email Issues

If you are having difficulty with sending emails from the MediaCP then we recommend using smtper.net to test and troubleshoot your mail server settings. Once you have successfully tested your mail server at smtper.net then you should copy the configuration into MediaCP System Config -> Email.

If this is successful and you are still having difficulties then you can check for error messages from the System Health check.

  1. Enable SMTP Debug from Admin -> System Config -> EMAIL
  2. Navigate to Administration -> System Health
  3. Here will be the output log from sending the email message. If unsuccessful there will be an error message listed here to review further.

MediaCP Email Configuration

cPanel

1. Login to your cPanel account

2. Search for ‘Email‘ and click on Email Accounts


3. Click on Connect Devices next to the email account you wish to use

4. Scroll down to Mail Client Manual Settings

5. Copy the details into MediaCP Email Configuration:

  • Outgoing Server -> SMTP Host
  • Outgoing Server SMTP Port -> SMTP Port
  • Username -> SMTP Username
  • Password -> SMTP Password
  • SMTP Encryption: SSL

6. Navigate to the MediaCP Dashboard and click on Software Health to check your Email Configuration is successful

Gmail

SMTP Host smtp.gmail.com SMTP Username [your-account]@gmail.com
SMTP Port 587 SMTP Password Gmail App Password
SMTP Encryption TLS

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