MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Flussonic Media Server
        3. Icecast 2 / Icecast KH
        4. Wowza Streaming Engine
      6. SSL Certificates
    3. Billing Integration
      1. WHMCS Integration Guide
    4. Migrate from other software
      1. Migrate from Centovacast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. Custom Web Service Configurations
      2. Reset Admin Password
      3. Port 80 / 443 Proxy
      4. MediaCP System Commands
      5. Change MediaCP domain name
      6. Move media to another hard disk
      7. Secure your server
      8. Troubleshooting Login Errors
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. Grant access to support team
      2. Troubleshooting Wowza Streaming Engine
      3. FTP Troubleshooting
      4. MySQL Database Troubleshooting
      5. Reporting Troubleshooting
      6. Troubleshooting Liquidsoap AutoDJ
      7. Video Relay Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Login as another Customer
      5. Send email to Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. API Documentation
    2. Custom Domain Names
    3. Shoutcast 2 Admin Guide
    4. Wowza and Flussonic on same system
    5. Submit a feature request
    6. Wowza Custom Properties
    1. Shoutcast 2 Live Broadcasting
    2. DJ Priorities
    3. HTML5 Audio Player
    4. Broadcasting with AutoDJ
    5. Shoutcast 2 Premium
    6. Mount Points
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. Relay & IP Camera
    6. Connecting your encoder
    7. Managing your media files
    8. Embedding player on your website
    9. Video Transcoding (Adaptive Bitrate Streaming)
    10. Image Logo or Watermark Overlay on Video Stream
    11. nDVR Live Streaming
    12. Shoutcast 2 Stream Publishing
    13. Facebook Live Streaming
    14. Youtube Stream Publishing
    15. Icecast Stream Publishing
    16. Twitch Stream Publishing
    17. Periscope Stream Publishing
Reporting Troubleshooting

Last updated 5 months ago

Downloading of report shows error or times out

If you receive an error such as “An error has occured” or similar when attempting to download the CSV file of a report, it is likely due to the request taking too long to process. The error occurs when there is a lot of records in the database and it is unable to extract the records within the default timeout of 30 seconds.

There are some solutions to this problem:

  1. The cause is limited read performance on the disk, increasing disk performance by using a Raid with SSD or NVMe is a more permanent solution.
  2. Disabling Advanced Reporting on some services can also help to reduce the amount of records, especially services with lots of active listeners/viewers.
  3. Increase PHP Timeout to 300 seconds (5 minutes) to prevent the page to timeout:
    echo "max_execution_time 300" > /usr/local/mediacp/php/php.d/custom.ini;
    mediacp restart php;

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