MediaCP Manual
    1. Getting Started
    2. Sales Questions
    3. Frequently Asked Questions
    4. Transcoder System Benchmarks
    5. Start your own streaming platform
    1. Change account currency
    2. Product Licensing
    1. Introduction
    2. Installation & Upgrade
      1. System Requirements
      2. Versions & Releases
      3. Installation
      4. Upgrading
      5. SSL Certificates
      6. Streaming Servers
        1. Nginx-Rtmp Video Server
        2. Wowza Streaming Engine
        3. Flussonic Media Server
        4. Video Feature Comparison
        5. Icecast 2 / Icecast KH
    3. Billing Integration
      1. WHMCS Integration Guide
      2. Clientexec Integration Guide
      3. Blesta Integration Guide
    4. Migrate from other software
      1. Migrate From Centovacast
      2. Migrate From AzuraCast
    5. Backup & Restoration
      1. Backup MediaCP
      2. Restore MediaCP
      3. Transfer to another server
    6. Administration
      1. MediaCP System Commands
      2. Change MediaCP domain name
      3. Move media to another hard disk
      4. Secure your server
      5. Troubleshooting Login Errors
      6. Custom Facebook App
      7. Custom Web Service Configurations
      8. Reset Admin Password
      9. Port 80 / 443 Proxy
      10. Admin Tools
    7. Scaling
      1. Scale with Wowza and CloudFront CDN
      2. Nginx-Rtmp with CloudFront CDN
    8. Troubleshooting
      1. MySQL Database Troubleshooting
      2. Reporting Troubleshooting
      3. Troubleshooting Liquidsoap AutoDJ
      4. Video Relay Troubleshooting
      5. Grant access to support team
      6. Troubleshooting Wowza Streaming Engine
      7. FTP Troubleshooting
    1. Introduction
    2. Administrators Dashboard
    3. System Configuration
      1. General
      2. Services
      3. Video Players
      4. Albums
      5. Email
      6. Plugins
      7. Statistics
      8. Backups
      9. Custom HTML
      10. Misc
    4. Customer Accounts
      1. Managing existing Customers
      2. Create a new Customer
      3. Deleting a Customer
      4. Send email to Customer
      5. Login as another Customer
      6. Reset Customer Password
    5. Reseller Accounts
      1. Reseller Plans
      2. Create a Reseller Account
    6. Media Services
      1. Creating a Media Service
      2. Deleting a Media Service
    7. Announcements
      1. Managing Announcements
      2. Creating Announcement
      3. Deleting Announcement
    8. Statistics
    9. Software Health
    10. Software Updates
    11. Email Templates
    12. API
    1. Introduction
    2. Video Operation Manual
      1. Basics 101
      2. Service Overview
      3. File Manager
      4. Scheduling
      5. Streaming to Your Service
      6. Stream Targets
      7. GeoIP Country Locking
      8. Widgets & Links
      9. Reporting
    3. Audio Operation Manual
      1. Basics 101
      2. Station Overview
      3. Media Library
      4. Playlists
        1. General Rotation
        2. Jingles & Advertising
        3. Scheduling
        4. Repeat Protection
      5. Live DJ Connections
      6. Live Stream Recording
      7. DJ Manager
      8. Country Blocking
      9. Stream Proxy
      10. Stream Authentication
      11. Widgets & Links
      12. Reporting
    4. Reseller Operations Manual
      1. Reseller Dashboard
      2. Customers
      3. Media Services
    1. Wowza and Flussonic on same system
    2. Submit a feature request
    3. Wowza Custom Properties
    4. API Documentation
    5. Custom Domain Names
    6. Shoutcast 2 Admin Guide
    1. Broadcasting with AutoDJ
    2. Shoutcast 2 Premium
    3. Mount Points
    4. Managing Media Using FTP
    5. Shoutcast 2 Live Broadcasting
    6. DJ Priorities
    7. HTML5 Audio Player
    1. Getting started with video streaming
    2. Live Streaming Overview
    3. TV Station Overview
    4. Ondemand Video Streaming
    5. GeoIP Country Locking
    6. VAST Advertising
    7. Relay & IP Camera
    8. Stream Recording
    9. Connecting your encoder
    10. Preparing Your Media Files
    11. Managing Media Using FTP
    12. Understanding Video Playlists
    13. Embedding player on your website
    14. Smooth Streaming and Content Transition
    15. Video Transcoding (Adaptive Bitrate Streaming)
    16. Image Logo or Watermark Overlay on Video Stream
    17. DVR Rewind
    18. Statistics
    19. Facebook Live Streaming
    20. Youtube Stream Publishing
    21. Twitch Stream Publishing
    22. Shoutcast 2 Stream Publishing
    23. Icecast Stream Publishing
    24. RTMP Stream Publishing
    1. Cloud Video Overview
    2. Admin Manual - Cloud Video
      1. Team & Staff Members
      2. Plans & Customers
      3. WHMCS Billing Provisioning Module
      4. Login to your cloud platform
      5. Dashboard - A First Look
      6. Branding your platform
      7. Activating VOD on Customer Plan
    3. User Manual - Cloud Video
      1. Login to your video platform
      2. First Look
      3. Creating a Channel
      4. Channel Overview
      5. Broadcasting
      6. Media Content
      7. Recording
      8. Fallback Video
      9. TV Channels - 24x7 UGC
      10. Video on Demand
      11. VOD Playlists
      12. Publishing
      13. Viewing Analytics
      14. Publish Zoom Meetings
      15. Advertising
      16. Restreaming IP Cameras
    4. Video Guide Series
    5. Streaming Best Practices
    6. Feature Comparison
    7. Roadmap & Release Notes
Email

Last updated 3 months ago

Overview

The MediaCP sends emails to both administrators and customers for various reasons including:

  • New Account provisioning
  • Account Password reset
  • Monthly statistic reports
  • Service welcome emails
  • Service notifications including bitrate abuse and suspension notifications

The default email configuration uses your servers default sendmail configuration, which may be blocked by spam filters if your system and domain name is not configured correctly. Generally we recommend to configure SMTP to send emails.

Troubleshoot Email Issues

If you are having difficulty with sending emails from the MediaCP then we recommend using gmass.co to test and troubleshoot your mail server settings. Once you have successfully tested your mail server at smtper.net then you should copy the configuration into MediaCP System Config -> Email. If this is successful and you are still having difficulties then you can check for error messages from the System Health check.
  1. Enable SMTP Debug from Admin -> System Config -> EMAIL
  2. Navigate to Administration -> System Health
  3. Here will be the output log from sending the email message. If unsuccessful there will be an error message listed here to review further.
You can check if  there is a network issue blocking access to mail servers by using telnet. You should test connection to this sample server to see if connects, this example uses port 25 you can also test with the port you intend to use (465, 587 etc).
telnet smtp.gmail.com 25
 If you cannot connect to the sample server then you may have a networking issue blocking you from using the SMTP port. If you can access the sample server, try to test using your mail server. If you cannot access your mail server than something is blocking your server and your mail server’s communication. We recommend contacting your mail server provider.
telnet yourserver.test 25

MediaCP Email Configuration

cPanel

1. Login to your cPanel account

2. Search for ‘Email‘ and click on Email Accounts


3. Click on Connect Devices next to the email account you wish to use

4. Scroll down to Mail Client Manual Settings

5. Copy the details into MediaCP Email Configuration:

  • Outgoing Server -> SMTP Host
  • Outgoing Server SMTP Port -> SMTP Port
  • Username -> SMTP Username
  • Password -> SMTP Password
  • SMTP Encryption: SSL

6. Navigate to the MediaCP Dashboard and click on Software Health to check your Email Configuration is successful

Gmail

SMTP Host smtp.gmail.com SMTP Username [your-account]@gmail.com
SMTP Port 587 SMTP Password Gmail App Password
SMTP Encryption TLS

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