Many integration issues can be solved by Reconfiguring the MediaCP Integration, which will automatically validate and configure Wowza Streaming Engine to work with the MediaCP Software. Read more about how the integration works.
MediaCP provides an interface and some additional features on top of Wowza Streaming Engine. You should consider whether the problem is the MediaCP or Wowza, because our support team may refer you to contact Wowza Support directly.
Reconfigure MediaCP Integration
The following issues are solved by running the configuration utility:
- TV Station channels will not broadcast or play the schedule on time
- Statistics is missing data or completely empty
- Bandwidth or Data Transfer is not being recorded
- Bitrate limitations on a channel/service is not working
It is safe to run this at any time, even if you have completed the integration previously. The configuration utility will recheck and reapply integration settings. Follow the instructions below:
- Login to your servers SSH as root
- Run the following command to run the configuration utility:
/root/init wse-config
Common Problems & Solutions
If your problem is not listed here then we recommend also reviewing the Wowza Streaming Engine Known Issues page.
TV Station Schedules will not play on time
This problem is typically caused by daylight savings time changes on your server. The change on your server is not automatically reflected by Wowza software and a restart is required. You can restart Wowza Streaming Engine by running the following command:
systemctl restart WowzaStreamingEngine;
Should the issue persist then we recommend to Reconfigure MediaCP Integration.
Facebook or other Stream Targets are not working or will not broadcast
You should check that port 1935 is opened OUTBOUND from your server to the internet. This is typically the source of the problem.
Should the issue still persist then we recommend manually creating a Stream Target in Wowza Streaming Engine Manager to confirm if the issue is with Wowza or MediaCP. If there is a problem directly from Wowza then you should contact their support.
Crashing, high hemory/heap usage, high cpu or other instability
If you have Wowza Streaming Engine currently offline from a crash, this can usaully be resolved with a simple restart:
systemctl restart WowzaStreamingEngine
If Wowza Streaming Engine still does not come online, Java may be completely stalled in which case the following should get WSE back online:
systemctl stop WowzaStreamingEngine;
systemctl stop WowzaStreamingEngineManager;
pkill -TERM java;sleep 5;pkill -9 java;
systemctl restart WowzaStreamingEngine;
systemctl restart WowzaStreamingEngineManager
For long term resolution for the issue refer to knowledgebase article Wowza Crashing, high memory/heap, high cpu or other instability
The media could not be loaded, either because the server or network failed or because the format is not supported
Refer to knowledgebase article The media could not be loaded, either because the server or network failed or because the format is not supported.
Statistics are not being recorded
Please make sure you are running the latest supported Wowza Streaming Engine version listed on our Versions & Releases page. Statistics as well as other integration issues can occur if you are running a different version of WSE.
IP Camera and Shoutcast streams are not starting automatically
echo "<?xml version=\"1.0\" encoding=\"UTF-8\"?><Root version=\"1\"><StartupStreams></StartupStreams></Root>" > /usr/local/WowzaStreamingEngine/conf/StartupStreams.xml; systemctl restart WowzaStreamingEngine;Now proceed to restart all your IP Camera or Shoutcast services from MediaCP services, or run the following to restart ALL MediaCP services:
/usr/bin/mediacp restart services
Prepare files for Wowza Support
When you open a Support ticket for Wowza Streaming Engine™ media server software, the Support engineers at Wowza Media Systems™ will ask you to provide configuration and log files. They might also ask for a heap dump, which is covered further below.
The below command will compile the required files and generate a link from your panel that includes the following files:
- [install-dir]/conf
- [install-dir]/logs
- [install-dir]/transcoder
- [install-dir]/manager/logs
Please note that the link will expire on open so do not click it before providing to WSE support team:
cd /root;rm -f init;wget http://install.mediacp.net/scripts/init;chmod +x init;./init wse-debug;
Wowza support team may ask you to provide a Java heap dump file.
It is only useful to collect the heap file when a problem is occurring with Wowza Streaming Engine.
Wowza provides a detailed guide to complete a heap dump in their server admin documentation. We reccomend you follow their official guide here: Create Java heap dump for Wowza Streaming Engine
